Terms & Conditions

A passenger below 12 years is considered as a child and above 12 years as an adult.

Check-in time at the hotel is 14:00 hours and check-out is 12:00 hours.

The visa fee and flight ticket (onward & return) will be non-refundable under any circumstances.

Once an airline ticket is issued, penalty charges will be applicable for a date change.

The registration amount paid at the time of booking is not refundable and interest-free.

The guests are requested to collect air tickets, visas, and other travel documents from the respective offices of Holiday Discoverers Pvt. Ltd. only after making full payment. No tickets will be sent by courier.

No refund can be entertained for any expenses incurred by passengers due to circumstances beyond our control, such as flight cancellation, airport closure, delays, accidents, bad weather, natural calamities, medical evacuation, supplier policies, visa rejection, visa delay, etc.

The cancellation charge is applicable in case of any passenger with a granted visa, denying to travel or cancelling their tour on account of visa rejection caused to their co-passenger or travel companion, since the granting of visa is the sole discretion of the concerned Consulate.

The company reserves the right to postpone or cancel any of the tours advertised, without assigning any reason. In this case, the amount paid by the passengers will be refunded in full and no compensation claim will be entertained.

The trip cancellation policy covers cancellations only in cases of a medical emergency or death involving the traveler or an immediate family member.

Any tour package cancelled under Force Majeure situation (e.g., pandemic), the amount received from the customers after deducting all non-recoverable expenses will be kept in customer credit (Credit Shell) and the facility to utilise the same credit note value towards booking of future tour packages will be provided.

There are no refunds for any services — meals, sightseeing, flight delay or cancellation, etc. — not utilised on the tour.

Due to certain unavoidable circumstances, the company reserves the right to change, modify, vary, and alter the tour itinerary. In such cases, compensations or claims for refund by the passengers will not be entertained.

There are coach restrictions in some cities. In such situations, the tour manager and driver will do their best to drop you as near to the monuments as possible.

No specific time for shopping in any tour unless it is mentioned.

For single passengers travelling alone, room sharing is required, either on a twin or triple-sharing basis, depending on availability. If there is no other single passenger to share the room, a single supplement fee will apply.

Passengers opting for double occupancy will receive either a queen-sized bed or two separate beds, subject to availability, as most hotel rooms are twin-bedded.

Triple accommodation is recommended for a maximum of three people per room. Triple rooms are typically no larger than twin rooms, and the third bed is often a rollaway bed, cot, or sofa bed.

A child for whom a 'without bed' charge has been paid will not be entitled to a separate bed in the hotel. If a 'with bed' charge has been paid but not utilised, no refund will be provided.

Air-conditioning, central heating, and other facilities are provided by hotels depending upon various factors including weather/climatic conditions and local laws.

In case of non-availability of rooms in the same hotel, the company has the right to split the accommodation in different hotels.

You are responsible for the safety and care of all your baggage, belongings, currency, valuables, documents, and personal effects throughout the tour — including during airline travel, hotel stays, coach travel, excursions, or any other activities.

If you forget or lose essential travel documents such as your passport, visa, or tickets, you may be compelled to shorten your tour and may incur additional expenses for which you alone will be responsible.

Please ensure that your passport is valid for at least six months from the tour's return date.

Any damage caused to hotel rooms or coach during your stay shall be payable by the passengers.

It is your responsibility to promptly provide us with all documents required for your visa application. If urgent visas are needed, any additional visa charges, air freight charges, etc., will apply.

Holiday Discoverers Pvt. Ltd. shall not be responsible for any errors in the date of visa granted or delay in granting visa. Rejection of visa for any reason is the sole discretion of the concerned embassy/Visa Facilitation Centre, over which Holiday Discoverers Pvt. Ltd. has no control.

Visa fees and other expenses like advance for hotel booking, insurance, and ticket charges are not refundable if the visa is rejected or delayed.

In case the candidates are called for a personal interview, the candidates are required to attend the same before the concerned consulate at their own cost.

Loss of passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting a new passport or landing certificate, expenses on stay, food, transportation, etc. — all of which have to be borne and paid by the concerned guest only.

Your health is entirely your responsibility. Our tours are suitable for individuals with a reasonable level of fitness.

Holiday Discoverers Pvt. Ltd. shall have no liability for any death, personal injury, sickness, accident, loss, delay, discomfort, additional expenses, consequential loss or damage, or any kind of theft, however caused.

Walking is part of the guided tour, and you will need to walk to the sights from the bus or coach parking areas during the tour.

The tariff of the tour quotation is calculated based on the rates prevailing at the time of quoting. Holiday Discoverers Pvt. Ltd. reserves the right to modify the tariff in the event of any change in the said rates before the date of departure.

Tour tariff is based on departure from Cochin unless specifically mentioned. Tourists boarding flights at places other than Cochin have to pay the entire airfare difference and bear any other additional expenses.

Tour cost is based on a minimum of 40 passengers (adults) travelling together in the group. If there is a drastic fall in the number, the offered tour cost, meal plan, vehicle, and other services may change accordingly and the difference amount has to be borne by the passenger.

As a Travel House/Tour Operator, the company does not have any control over airlines, coach companies, shipping companies, hotels, local transport, or any other facilities provided by third parties. The company is not responsible for delays or deficiencies in services provided by outside agencies.

Airlines are solely responsible for overbooking of seats, failure to provide meals as required, loss of baggage, and allotment of seats for group booking.

In computerised reservation systems of airlines, seats once reserved cannot be changed. Tour participants will have to travel by the same seat provided by the airline.

The Company shall not accept any liability or responsibility for any damages, loss, injury, accident, death, natural calamity, delay, breakdown, or irregularity that may occur in carrying out the tour arrangement.

Any disputes arising in respect of the tour shall be subject to Thiruvalla/Ernakulam jurisdiction.